FAQ

📨 DELIVERY

We will send you the code directly by email. Once you make a purchase, check your inbox to receive your code! If you haven’t received after 10mins please reach us via the contact page or by email : admin@codesend.com

If it’s been less than 10 minutes, please check again after 10 minutes. If you still haven’t received your code after 10 minutes, double check your spam inbox and contact us immediately.

Contact us to change your billing information. Either via email admin@codesend.com or via our contact page

📦 ORDER

Yes, currently you can only buy one gift card per transaction. We have this limit for security reasons. But you can order multiple times.

Contact us immediately : admin@codesend.com

No, creating an account isn’t mandatory. You can checkout as a guest. But we will need to verify your email and phone number before any purchase. This information won’t be stored in an account.

This could be caused by multiple reasons like if your billing address is different from your credit card information. If you are having some issues at checkout, please contact us directly via email admin@codesend.com

We are located in Tokyo, Japan. If you are in Japan come say hello!

If your order was refunded it might be because our system blocked it for security reasons. Contact our help desk for more Information

There aren’t any fees, the price you see on our website is the final purchase price.

💵 PAYMENTS

Yes, we do accept Paypal.

You can choose the currency you wish to pay with on the website.

You just need to reach out at admin@codesend.com. If you need any assistance contact our help desk

If your payment was rejected it might be due to an error from your bank. Please verify with your bank that you are allowed to make online purchases

🖐🏻 ACCOUNT

If you are having some issues signing up with your phone number please reach out to our help desk via email : admin@codesend.com

Yes you can use different emails if you wish to use different accounts. But you will also need a different phone number for each email.

Our transactional emails are automated based on your purchase so you can’t unsubscribe from them. But our company communication emails will always include an unsubscribe link.

If this doesn’t work, then contact us at admin@codesend.com

Send us an email to admin@codesend.com

No you shouldn’t use a VPN, because this might block your payment.

No, you do not need to be in Japan to redeem your gift card. Please check out our guides here to learn more about how to redeem a gift card code on all platforms.